Patient calls and appointment coordination.

• Answering calls and sharing office information your practice has approved, such as hours and locations
• Taking messages and routing them to the right person, with a visible status
• Scheduling, confirming, cancelling and rescheduling according to your rules and the system access available
• Appointment reminders for the channels and patient groups you approve

Each request becomes a tracked case with an owner and a due time. Before consulting or sharing sensitive information, we apply the identification protocol your practice approves; if it cannot be completed, the request goes to authorized staff.

AI agents carry out permitted tasks. People receive exceptions, ambiguous requests and anything that needs human attention. A change is reported as confirmed only when your scheduling system confirms it; otherwise the patient hears that the request is pending.

We do not diagnose or prioritize clinically. Questions about symptoms, medication or other clinical content are routed under your protocol. For potentially urgent situations, your practice defines the approved message and the immediate route, and we test it with you before going live.

• Coverage hours and languages
• Scheduling rules and system access
• Escalation contacts and service levels
• Reporting and quality reviews