No will of its own
AI carries out only the tasks your practice approves, within rules we define and test together. It does not decide, improvise policy or act outside its scope.
MEDICAL BACK OFFICE AS A SERVICE
Your medical practice.
Our administrative team.
Powered by AI. Accountable to you.
People, technology and thoughtfully managed workflows—working together around the way your practice works.
Your workflows. Your systems. Your patients.
Human expertise. Connected.Supervised AI. Clear ownership.
A coordinated operation, built around your practice.
People who understand the work✳Technology that fits your operation✳Standards you can measure
ONE ACCOUNTABLE OPERATIONS PARTNER
We manage the operation.
And answer for the work.
Human oversightClear responsibilitiesAgreed service levels
When AI needs help,
who takes responsibility?
We do.
Your team shouldn’t have to learn a dozen platforms or troubleshoot voice agents. We manage the people, technology and workflows behind your contracted services.
We supervise AI, handle exceptions and resolve operational issues—with one partner responsible for following through.
AI WITH A HUMAN IN CHARGE
Technology that helps.
People who stay in charge.
Practices have good reason to be cautious. Automated phone agents that misunderstand patients or leave them stuck until they hang up have made many teams wary of AI.
Our approach is designed to be different: AI never acts on its own, each role has a narrow job, and people are part of every workflow.
Specialists, not one do-it-all bot
Separate roles handle separate jobs, such as speaking with callers, reading messages and documents, and checking your systems. Each is limited to its function.
Confirmed, not assumed
A change is reported as done only when your system confirms it. Otherwise the request stays visible as pending.
People in the room
Trained administrative staff supervise the work and step in for exceptions and support, within your agreed coverage.
THE ROLES BEHIND A REQUEST
Specialists for each job. People above them all.
WHAT IT DOESAnswers calls and follows the script and office information your practice approved.
→WHERE IT STOPSIt does not give clinical advice, diagnose or decide. It hands off to a person when needed.
Your Styrnar teamSupervises every role, steps in for exceptions and support within your agreed coverage, and owns the outcome.
Illustrative roles. The exact setup is defined with your practice.
THE SERVICE, IN ONE IDEA
The advances of technology.
Without the learning curve.
You shouldn’t have to learn new technology, struggle with it or sit out the progress. We bring it into your practice and run it, so your team can work more efficiently and focus on your patients.
How we use AIWHAT WE CAN MANAGE
From the first call
to the next completed task.
Start with the workflows that need attention.
Expand when the operation is ready.
A better way to handle
the conversation.
Phone answering, approved office information, message routing and administrative follow-up—with people available for the exceptions within your agreed coverage.
Appointment coordination
Scheduling, confirmations and changes according to your rules and available system access.
Insurance eligibility
Administrative checks using approved sources, with results documented for your team.
Referrals & authorizations
Document collection, status tracking and administrative follow-up through defined workflows.
Documents & back office
Incoming fax routing, administrative document organization and request tracking.
Services are scoped and introduced in phases. Eligibility does not guarantee payment; authorization decisions remain with the payer. Clinical decisions stay with your licensed professionals.
Patient calls & appointments →Insurance eligibility →Referrals & authorizations →Fax & documents →How it works →
EXPERIENCE THAT CONNECTS THE DOTS
Technology expertise.
Healthcare operations experience.
One team.
Styrnar brings together AI specialists, software developers and healthcare administrative professionals with experience implementing complex workflows across healthcare, logistics and other demanding operational environments.
Our fully bilingual team combines technical knowledge with a practical understanding of medical office operations, healthcare administration and patient communications.
STYRNARConnected expertise
Healthcare
operations
operations
AI &
development
development
Workflow
implementation
implementation
Bilingual
support
support
Experienced people.
Supervised AI. Accountable operations.
HOW WE BUILD THE OPERATION
Understand first.
Then make the work flow.
We learn your practice before defining
the people, processes and technology.
01
Map your operation
Review volumes, systems, scheduling rules and recurring exceptions with your team.
02
Define the service
Agree on scope, coverage, responsibilities, escalation paths and service standards.
03
Prove it with a pilot
Start with selected workflows. Review quality and measure performance before expanding.
SEE THE APPROACH
Every request needs a path to completion.
01 / RECEIVEPatient callsCapture the administrative request.
→02 / COORDINATEFollow an approved workflowRoute exceptions to the right person.
→03 / CONFIRMRecord the next stepKeep an owner and a visible status.
Illustrative workflows. The exact process is defined with your practice.
CLEAR OWNERSHIP, FROM THE START
Define the result.
Measure the work.
Know who owns it.
A service agreement should make expectations clear. We establish a baseline together and measure the pilot against it.
- ✓ Defined services, hours and volumes
- ✓ Agreed service levels and reporting
- ✓ Operational contacts and escalation paths
- ✓ Quality reviews and corrective actions
- ✓ Clear responsibilities on both sides
Patient information belongs in the operating design.
Before handling patient information, we establish applicable business associate agreements, authorized access and safeguards for the contracted workflows. Our scope is administrative.
A FEW PRACTICAL ANSWERS
Let’s make
the details clear.
Is Styrnar a software subscription?
Styrnar’s offering is a managed administrative service combining people, processes and technology. SLATE will serve as our technology foundation. The service scope is defined with each practice.
Will we need to change our systems?
We first review your existing systems and access options. Integration and workflow changes depend on what those systems support and what your practice approves.
What happens when a request needs a person?
We define human escalation paths and coverage with your practice. Exceptions go to the assigned administrative team; clinical questions and decisions go to your authorized healthcare professionals.
Can we start with one location or workflow?
Yes. A focused pilot is our proposed starting point. Remote support can be the initial model, with on-site staffing evaluated and scoped separately where needed.
How do coverage and pricing work?
Both depend on the services, locations, volumes, systems and staffing required. We define coverage hours and responsibilities before proposing a pilot. Extended hours require matching staffing and escalation arrangements.
LET’S FIND YOUR STARTING POINT
A stronger operation
starts with a conversation.
Tell us where administrative work gets stuck.
Let’s explore a focused pilot with clear goals.
Discuss a pilot ignacio@styrnar.comBusiness inquiries only.
Please do not send patient information or medical records.
Please do not send patient information or medical records.